My account appears blocked

If you have placed an order with us then you will still be able to place calls with your remaining credit but will not be able to place orders.

If this is he case then check the message on your dashboard and note what is being asked of you.

The system will be asking you to verify a particular order number which was taken from your account in 2 parts and will therefore show that way.

If you have attempted to add the split payment and are now locked out then please check your on-line banking or contact your bank for the 2 amounts shown for the order you are being asked to verify, email to customer support the 2 amounts shown on your statement and they will enter the amounts for you.

If you have not attempted to enter the amounts then click here. You should see the 2 white boxes, enter the amounts into the space, you can add in any currency you wish as the system will calculate the conversion.

Please be aware, you have 3 attempts to add the amounts before you will be locked from your account, if this happens you will need to email the amounts to Localphone to be entered for you.

If you have only just placed an order with us and no credit is added then please check to see if an email has been sent to you. If no credit has been added to your account it could be that it has either been declined (the reason will be given in the email) or your card needs verifying to release the credit to your Localphone account within the time limit given.