My order was declined.

Please check to see if you have recieved an email from us when you have placed your order.

If your order has been declined, the email sent to you will give you the reason why.

This could be because your card details need updating, please ensure all of your card details are correct.

If you have received a bank decline then this means your bank will not allow us to take the money owing for your order, some of our customers have had success in contacting their bank informing them an order will be placed and giving permission to take funds.

It could be your order needs verifying for us to release the credit to your account. Our email sent to you will explain the verification process.

You have 3 days to enter the split payment details showing from your bank statement into the link on your dashboard to relese credit to your account (please contact your bank for this information if you do not have on-line banking or a recent statement) Enter the split amount into your dashboard (see the verify your account link on the top of your dashboard) to release your order. If you do not have one of these emails (please check spam/junk folder)

If it is your first order with Localphone, it will take longer to go through security checks.