My call timings don’t match yours

If you are using your cellphone to time the call then this doesn’t have access to the underlying network signalling we have, it can only see the call from your phone to our access number, once you drop the call from your cell phone there is an element of signalling that needs to happen in order to clear down the call. I can assure you our call timings are very accurate and are driven by the underlying network signalling we receive from both parties in the call. We regularly audit our calls record against the downstream call records we receive from our termination suppliers and this confirms to us that our timings are correct.